Tag: BI Application

Business Intelligence Platform, Data Integration, Database Administration, Performance Tuning

BI Application getting ORA-02391 error

Last week we rolled out a new dashboard that uses a new data source.
In one of our BI environments, the application was throwing an error:
“ORA-02391: exceeded simultaneous SESSIONS_PER_USER limit at OCI call OCISessionBegin“

This is an Oracle Database error, and not an error directly from the BI Application.

For the “ORA-02391: exceeded simultaneous SESSIONS_PER_USER limit” error …
The Cause is:   An attempt was made to exceed the maximum number of concurrent sessions allowed by the SESSIONS_PER_USER clause of the user profile.
And the Action for resolution is:   End one or more concurrent sessions or ask the database administrator to increase the SESSIONS_PER_USER limit of the user profile.

Turns out the SESSIONS_PER_USER parameter was set too low; it was set to 3 for the user being used to access the database from the BI application. This error could have also been observed from an ETL tool accessing the database with an ID with the same parameter setting.

One of the DBAs bumped this parameter up to 30 for the user, and that resolved the issue.
We requested for this change to be done on the BI application databases in all the environments – Development, Test, QA, and Production.

Although all seems to be well, we will now monitor to see how many sessions the application is using and if there is any negative impact on the source application. This will allow us to determine if we need to make any other adjustments.

Thanks for reading. I hope you found this information useful.

BI Administration, Business Intelligence Platform, Database Administration, Databases

BI Application getting ORA-00257 Error

One day this week, we got the following error showing up on our BI dashboards.
“ORA-00257: Archiver error. Connect AS SYSDBA only until resolved.”
This is an Oracle database error (which you may guess based on the “ORA”), and not an error directly from BI application.

If you get this error, it means that the database redo logs are filled up, and cannot be archived due to lack of space on the designated archive area or some other issue. In our case, the “some other issue” was caused by some issues with “commvault”, a software application used for data backup and recovery, among other things.

When this happens, if a user tries to connect to the database, such as the BI Application user in our case, the database will not allow the new connection. The only exception is SYSDBA users will be allowed to connect.

If you are not the database administrator (DBA), you will most likely work with your DBA (as we do) to get this error resolved.
After the issue that caused the problem is resolved and the redo logs are cleared, then the database, and therefore the BI application, will allow new connections as normal.

Thanks for reading and I hope you found this helpful.